Cancellation and changes policy.

Cancellations

• Requests made between 10 and 4 days in advance may qualify for a full refund, depending on the service booked.
• Requests made between 72 and 48 hours in advance may qualify for a 50% refund.
• With less than 48 hours notice, a refund is not guaranteed.
• In case of illness, a refund review may require a medical certificate.

Changes

Requests to change the date or time must be made at least 48 hours in advance and are subject to availability. A change requested by the customer may be subject to the same cancellation rules.

Weather and safety

When weather, sea or operating conditions may put participants at risk, the tour may be adapted, rescheduled or cancelled. If the operator cancels the tour, the team will explain the available options, including a refund when applicable.

Payment and confirmation

A request sent through the website or WhatsApp does not represent automatic confirmation. Your place is confirmed only after the team validates availability and the stated payment conditions are met.